Refund Policy

KOTOB GROUP Refund Policy

We strive to provide the highest quality products and services. This Refund Policy outlines the conditions for returns and refunds.

1. Quality Guarantee

We guarantee that all products delivered meet the specifications agreed upon at the time of order.

2. Returns

If you receive a product that does not match the agreed specifications or is damaged, you may return it within 14 days of delivery.

3. Refunds

Once your return is approved and inspected, we will process your refund using the original payment method within a reasonable time.

4. Non-Refundable Items

Custom-made or specially ordered products may not be eligible for return unless they are defective or do not match the agreed specifications.

5. Contact Us

To initiate a return or request a refund, please contact us via the phone number or social media channels listed on our website.